Office 365 and End Point Administrator

Headquarters - Austin, TX

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience that’s grounded in convenience to markets with smaller populations.  This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

Come join us as we help the world gain access to more plasma - one donation at a time.

What You’ll Do:

The Office 365 and Windows Administrator within the IT Operations team will serve as the primary person for ongoing maintenance and support of our Office 365 (O365) platform, client workstations and mobile devices (endpoints).  The primary tasks of this position will be to architect and troubleshoot O365 environment configuration and user accounts, and endpoint related systems and software.  This responsibility includes assisting with the day-to-day operations for the IT infrastructure to enable the growth of Join Parachute. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Responsibilities:

  • Perform administrative and maintenance tasks in the O365 tenant services to ensure optimal service configuration and proper license and rights allocations.
  • Implement tenant and AD policies related to user access, risk and compliance, security controls (e.g., MFA), and alerts to monitor for specific activities; monitor and action alerts.
  • Establish and perform O365 best practices for providing fit-for-purpose, stable, and secure environment.
  • Administer and support Office 365 and Azure policies.
  • Maintain a highly secure system through proper configuration and system access monitoring.
  • Provide user support in the areas of OneDrive, Teams, SharePoint access, software downloads, printing, and related desktop services.
  • Engineer, test, deploy, manage, and support endpoints (desktops, laptops, and mobile devices (mainly iPhones and iPads) to include device management (MDM) and patch management.
  • Maintain inventory of equipment and software licenses.
  • Participate in gathering and analysis of business requirements for software capabilities.
  • Serve as ultimate escalation point for technical support.
  • Perform other related duties as required.

Who Are You?

  • Creative problem solver with strong troubleshooting skills.
  • Lifelong learner with a growth mindset.
  • Able to adapt quickly to changes within the organization and with applications and software.
  • Excellent written and verbal communication skills with the ability to clearly present ideas at all levels to achieve the required results.
  • Attention to detail, thorough and meticulous.
  • Responsible and accountable.
  • Comfortable working in a matrixed environment.
  • Ability to work under pressure within tight timeframes and deadlines
  • Projects enthusiasm and motivation and a desire to learn
  • Problem-solver
  • Ability to think laterally and logically.
  • Very good at managing tasks and multi-tasking.
  • Ability to adapt quickly to changes within the organization and with applications and software.

Requirements:

  • Bachelor’s degree in computer science or the equivalent in experience and evidence of exceptional ability.
  • Three plus years’ experience in administration of Microsoft O365.
  • Five plus years’ experience in client endpoint support.
  • Knowledge of Windows client environments, including both hardware and software, at an advanced or expert level.
  • Experience with Azure, Active Directory, Group Policy, and O365.
  • Experience with remote support.
  • Experience with Endpoint Configuration Management systems such as Microsoft SCCM/Intune and ManageEngine Desktop Central.
  • Proficient in one or more modern, general purpose scripting languages, especially PowerShell.
  • Possess excellent customer service skills
  • Ability to communicate effectively both orally and in writing to establish and maintain cooperative working relationships with persons in the course of performing assigned duties, including management and outside business associates.
  • Strong attention to detail with excellent follow up.
  • Ability to work independently or with minimal supervision.
  • Ability to maintain confidentiality and employ discretion.
  • Ability to exercise independent judgment consistent with company guidelines\standards.
  • Ability to organize and prioritize workflow and to meet established timeframes and deadlines.