Specialist, Systems at Austin

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

Come join us as we help the world gain access to more plasma—one donation at a time.

What You’ll Do

A Systems Specialist is responsible for maintaining and deploying improvements of the donor management system, learning management system, and related technologies.

Responsibilities and Skills

• Assists as a functional expert for the donor management system, learning management system, and related technologies.
• Assists in the development and implementation of new tools, applications, and other system enhancements as required.
• Assists the Director, Systems with the execution of Projects performed related to system lifecycle.
• Assists in the development of project plans, including the coordination of resources and monitoring of timetables for project deliverables.
• Assists with the creation and completion of required documentation for testing and validation of new systems and system enhancements.
• Provides status reports according to established timelines to supervisor and relevant individuals.
• Escalates problems and ensures timely and accurate resolution.
• Provides all required documents to work in conjunction with Quality Department to ensure systems are validated and maintained under change control consistent with company policies.
• Adheres to all applicable quality standards and follows appropriate protocols and documentation requirements.
• Assists the Director, Systems with the coordination of training as needed.
• Assists the Director, Systems with maintaining the established Quality System under the quality guidelines and helps ensure that all operations in the department comply with the Company’s Quality Program.
• Other job-related responsibilities as required.

Skills:

• Strong attention to detail.
• Demonstrated ability to write and communicate technical information.
• Working knowledge of Microsoft Office software suite and database applications.
• Ability to understand complex problems and collaborate with others to explore alternative solutions.
• Ability to work independently and exercise good judgment to refer decisions to management as needed.

Education and Experience:

• Bachelor’s degree or High School Diploma plus 2 years’ experience in IT Systems development or equivalent work experience required.
• At least 5 years of industry-related experience preferred

Work Environment & Physical Requirements:

• Works in the Corporate Office, remotely, and in the Donor Center as needed.
• Position is mainly sedentary work (office work) but on occasion may include lifting and moving people and or items.