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Learning Experience & Design Manager

Austin, TX

Position Title: Learning Experience & Design Manager

Location: Austin, TX

Compensation: 95K - 105K

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.
Our vision is to introduce an elevated plasma donation experience that’s grounded in convenience to markets with smaller populations. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

Come join us as we help the world gain access to more plasma - one donation at a time.

Purpose:

The Manager, Learning Experience and Design is responsible for creating and enhancing engaging and effective learning experiences for employees. This role involves collaborating with various teams to design, implement, and manage innovative learning programs that align with the organizational goals. The Manager, Learning Experience will play a pivotal role in ensuring employees receive high-quality, impactful, and user-centered learning opportunities.

Duties & Responsibilities:

  • Manage the Learning Experience Design team, providing guidance, identifying resources, coaching, and work planning.
  • Ensure a collaborative relationship between Learning Experience Designers and all departments to ensure the design and timing meet requirements.
  • Design and develop engaging and interactive learning experiences that incorporate a variety of formats, including e-learning modules, simulations, videos, job aids, virtual sessions, and more.
  • Apply adult learning principles and instructional design best practices to create effective training content that is engaging, relevant, and aligned with the learning objectives.
  • Advocate for a learner-centric approach, ensuring that learning experiences are designed with the needs and preferences of the learners in mind.
  • Use technology to enhance the learning experience, including videos, infographics, interactive modules, and assessments to create an immersive learning experience.
  • Incorporate feedback loops and continuous improvement mechanisms to enhance the learner’s experience.
  • Leverage learning management systems and other relevant technologies to deliver and track learning experiences.
  • Collaborate with Systems, Training, HR, department heads, and subject matter experts to align learning initiatives with organizational goals and priorities.
  • Manage multiple learning projects simultaneously, ensuring deadlines are met and resources are utilized effectively.
  • Develop methods to assess the effectiveness of learning experiences through surveys, assessments, and performance metrics.
  • Stay updated on emerging learning technologies and trends to enhance the learning experience.
  • Coordinate the rollout of learning programs, including scheduling, communication, and logistics.
  • Collaborate with facilitators, trainers, and speakers to ensure seamless program delivery.
  • Analyze data to make informed decisions about program improvements and modifications.
  • Gather and analyze feedback from learners and stakeholders to enhance the quality of learning experiences.
  • Identify areas for improvement and implement changes to optimize learning outcomes.

Knowledge, Skills, & Abilities:

  • Strong understanding of instructional design principles, adult learning theory, and learning technologies.
  • Proficiency in using e-learning authoring tools, multimedia software, and learning management systems.
  • Excellent creative, communication, and presentation skills.
  • Analytical mindset with the ability to assess learning outcomes and make data-driven decisions.
  • Project management skills and ability to manage multiple projects concurrently.
  • Ability to work collaboratively and build relationships with cross-functional teams.
  • Innovative and forward-thinking approach to learning design and delivery.
  • Ability to travel up to 10%

Education and Experience:

  • Bachelor’s degree in education, Instructional Design, Learning and Development, or a related field; Master's degree is a plus.
  • Five (5) years’ training or teaching experience preferred.
  • Three (3) years’ learning experience design experience preferred.
  • Proven experience as a Learning Experience Designer, Learning Experience Manager, or similar role.
  • Familiarity with user experience (UX) principles and their application to learning design is a plus.